Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Summary Responsible for the reception, and distribution of off-air, satellite etc. programming to the Outside Plant. This includes the installation, construction, operations and repair of all equipment associated with the headend and signal distribution network.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Monitor video and audio quality of services delivered on the forward and return spectrum (analog – digital – IP).
Perform daily check of RF Levels and Headend alignment.
Verify video and audio levels for satellite and stereo processing equipment.
Monitor Commercial Insertion equipment for performance as needed.
Perform status monitoring of RF and data performance, further report and/or repair discrepancies.
Responsible for ISP wiring, balancing and testing of node splits and/or node swaps due to capacity or node replacement
Work with OSP Technician for node optimization and balancing of RF/light levels
Responsible for all Headend/Hub locations within region
Optical Transmitter and Receiver installation, connection and configuration
Scoping, cleaning and testing of fiber jumpers
Rack and stack of new equipment and associated cabling
Perform DC power and FAP connections for equipment within rack
Ability to crimp CAT6 ends with T568B wiring code
Working knowledge of test equipment such as, Spectrum Analyzer, OSA, Optical Light Meter, OTDR, RF signal meter, and MPEG Analyzer
Understanding of commonly used modulation schemes such as QAM, QPSK, and OFDM
Understanding of CWDM and DWDM
On call as required via on call rotation
Night work as required to perform maintenances and cutovers
Assist the supervisor with work flow, training of new Technicians, and quality assurance
Perform other tasks assigned by Supervisor
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
No competency or factor selected.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Strong Headend, RF, IP, Optical and MPEG engineering and computer related ","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Berwick-PA/Technician--Headend_JR9639","employer_name":null,"location":{"city":"Berwick, PA","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-05T00:00:00.000Z"},{"id":"job-cogeco-communications-27a573d6","@type":"JobPosting","title":"Technician, Customer and Network Facing","description":"
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
Read and accurately interpret system/network design maps.
Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
Identify and repair upstream and downstream ingress.
Complete end-of-line network testing to meet technical specifications.
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Customer and Network Facing Technician
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
Read and accurately interpret system/network design maps.
Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
Identify and repair upstream and downstream ingress.
Complete end-of-line net","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Morgantown-40HRS/Technician--Customer-and-Network-Facing_JR9638","employer_name":null,"location":{"city":"Morgantown 40HRS","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-05T00:00:00.000Z"},{"id":"job-cogeco-communications-75d1bcbc","@type":"JobPosting","title":"Technician, Commercial","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. Summary: Support growing commercial services sector Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls Assist Technical Operations construction team with Commercial fiber deployments Assist Network Engineers during optical and network upgrades Essential Duties and Responsibilities include the following: (Other duties may be assigned) Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades Coordinate with the Advanced Services Group during current customer system interruptions and device troubles Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to c","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Leonardtown-MD/Technician--Commercial_JR9641","employer_name":null,"location":{"city":"Leonardtown, MD","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-05T00:00:00.000Z"},{"id":"job-cogeco-communications-16542739","@type":"JobPosting","title":"Technician, Customer and Network Facing","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Customer and Network Facing Technician About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol. Essential Duties and Responsibilities Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients. Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards. Read and accurately interpret system/network design maps. Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications. Identify and repair upstream and downstream ingress. Complete end-of-line net","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Kingwood-WV/Technician--Customer-and-Network-Facing_JR9638","employer_name":null,"location":{"city":"Kingwood, WV","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-05T00:00:00.000Z"},{"id":"job-cogeco-communications-d3d9a5d7","@type":"JobPosting","title":"Technician, Fiber","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Fiber Technician General Summary: Primary responsibilities include maintenance and repair of a GPON/XGS-PON system. Splicing fiber optic cables in both outdoor and indoor settings, reading and maintaining splicing schematics and diagrams, managing outside plant (OSP) activities at and around the assigned work site(s), maintaining accurate splicing and field notes. The majority of tasks occur in the field and may require overtime, including evening and night shifts, weekends, and holidays and on-call rotation. Essential Job Functions: The job functions and responsibilities for a Fiber Technician include: Troubleshoot, diagnose and repair any and all impairments within the fiber network that may be customers. Contribute to design of installation/activation of point to point CWDM, DWDM as needed Splicing fiber optic cables including both loose-tube and ribbon optic cables. Reconstructing splice cases, including but not limited to: grounding, bonding, isolation, slack storage and sealing. Maintaining splicing records, schematics and diagrams. Performing work with an OTDR, PON meter, Fiber Scope or any other required test equipment to properly maintain system. Performing work in accordance with industry standards. Reading and following instructions and specifications, managing and maintaining the scope of work on the project, and adherence to safety procedures are required. Preparing field notes, interpreting buried and aerial telecom facilities in records, on maps and in the field, and recommending changes in running line or construction methodologies. Entering and maintaining outside plant records. Participating in permitting and construction processes to support system maintenance and projects. Complete and maintain accurate records including work orders, daily logs and other necessary paperwork. Clean, maintain assigned equipment and stock assigned vehicle. Assist with installation, service calls and escalations as needed Background, Experience, and Skills: The Fiber Technician position requires background, experience, and skills in each of the following: • Knowledge of fiber PON/XGS-PON design techniques. • Experience with fusion splicing both loose tube and ribbon fiber optic cables including the ability to place a mid-sheath splice. • Working knowledge and experience with current computerized operations. • Proficiency with Microsoft applications. • Ability to work with clients and/or customer contacts regarding best maintenance and construction practices. • Ability to pay close attention to detail and make good sound decisions based on information given. • Ability to multitask and stay organized under pressure. • Must hold a valid Driver’s License. Education and Experience: • One year (minimum) experience in outside plant construction. • Two years (minimum) experience in fiber optic cable splicing and maintenance. • Strong computer skills with Microsoft applications. • In-depth under","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Columbus-OH/Technician--Fiber_JR9637-1","employer_name":null,"location":{"city":"Columbus, OH","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-05T00:00:00.000Z"},{"id":"job-cogeco-communications-51c46cda","@type":"JobPosting","title":"Technician, Customer and Network Facing","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Customer and Network Facing Technician About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol. Essential Duties and Responsibilities Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients. Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards. Read and accurately interpret system/network design maps. Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications. Identify and repair upstream and downstream ingress. Complete end-of-line network te","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Cumberland-MD/Technician--Customer-and-Network-Facing_JR9635","employer_name":null,"location":{"city":"Cumberland, MD","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-04T00:00:00.000Z"},{"id":"job-cogeco-communications-ea964569","@type":"JobPosting","title":"Journaliste_remplaçant","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. . At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Reporting to the Digital Crew Lead, the Onboarding & Adoption Product Owner shapes and delivers a high-impact roadmap designed to maximize digital adoption and lower operational costs. This key role takes full ownership of the end-to-end customer onboarding journey, driving strategic initiatives that seamlessly transition new users to digital self-serve channels. Additionally, the Product Owner will focus on accelerating self-serve adoption for existing features, leading GTM execution for new functionality launches, and driving digital billing & payment solutions. Thriving in an agile environment, the ideal candidate is a data-driven, strategic thinker who can easily prioritize high-value work to hit our digital adoption and cost-reduction goals. Vision & Roadmap Strategy: Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization, aligning closely with the broader crew objectives. Backlog Management: Build, maintain, and prioritize a high-value squad backlog, effectively translating customer needs and business logic into actionable user stories. Cross-Functional Leadership: Lead and collaborate daily with cross-functional Squad members, cross squad/crew partners, and key stakeholders to deliver on priorities. Data & Performance Accountability: Collaborate with finance partners to develop project business cases using solid data insights, taking full ownership of results and regularly providing clear performance updates. Managing Complex Deliverables: Drive the execution of complex projects from start to finish, helping the team cut through ambiguity and operational hurdles to deliver quality solutions. Stakeholder Communication: Effectively communicate product vision, roadmap milestones, and performance outcomes to senior management using clear metrics and data-driven insights. Risk & Dependency Management: Proactively identify, track, and mitigate risks & dependencies across squad deliverables User Experience & Customer Value: Champion the "customer-obsessed" mindset, ensuring that the end-to-end user experience meets rigorous customer needs while hitting business revenue and cost-optimization goals. Agile Evolution & Practices: Foster a culture of continuous improvement within the squad, helping the team evolve its processes and adopt agile best practices to improve collaboration and delivery. Essential Qualifications Bachelor’s degree in Business Management, Marketing or a related field (preferred). + 5 years Marketing or Product experience Telecommunications experience strongly preferred Project management experience, with good understanding of operations Advanced PC skills including the ability to work proficiently in Google Office Suite Ability to speak/write both French and English is preferred Working knowledge of the Canadian Wireline/Telecom market Proven experience working as a Product Owner or within an Agile/Scrum framework Exceptional written and verbal communication skills Superior business and financial acumen Demonstrated ability to lead a project and work cross-functionally Highly organized, detail oriented and able to multitask within tight deadlines Must have an analytical approach and be comfortable driving KPIs Ability to think outside the box and challenge the status quo Strong problem solving & decision-making skills Strategic thinker with proven ability t","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Product-Owner--Onboarding-and-Adoption_JR9631","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-631fd1eb","@type":"JobPosting","title":"Partenaire d'affaires, ressources humaines","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Vous cherchez un rôle RH avec un impact humain concret ? Rejoignez une équipe de passionnés déterminés à faire la différence dans la vie des gens au quotidien. En tant que pilier de notre équipe RH, vous jouerez un rôle déterminant dans l’évolution de nos stratégies de talents, notamment pour nos différentes stations de radio régionales. Allié(e) stratégique des employés et des gestionnaires, votre quotidien consistera à créer des ponts entre les équipes, à harmoniser nos forces et à propulser la collaboration. En devenant ce partenaire stratégique incontournable, vous contribuerez activement à façonner l’avenir de notre organisation et à nourrir notre succès. Responsabilités Collaborer étroitement avec les gestionnaires pour comprendre les objectifs commerciaux, les projets clés et les initiatives stratégiques, en veillant à l'alignement sur les valeurs, la philosophie et la stratégie de l'entreprise, tout en fournissant des conseils RH proactifs et stratégiques; Assurer le soutien RH de plusieurs stations de radio régionales, ce qui implique des déplacements fréquents sur le terrain, particulièrement au début pour bien s'imprégner des équipes et de leur réalité; Travailler en partenariat, soutenir l’exécution et le déploiement des programmes et processus ressources humaines et participer à l’encadrement et l’orientation dans les initiatives tels que la gestion de la performance, le développement des talents, la rémunération, l’engagement des employés,l’acquisition des talents; Conseiller et soutenir les gestionnaires dans les divers aspects liés à la gestion des ressources humaines tels que le développement des équipes, la gestion de conflits, les dossiers disciplinaires; Coordonner et assurer le leadership de tous les processus disciplinaires lorsque requis. Conseiller les gestionnaires sur les stratégies adaptées aux problématiques rencontrées; Soutenir les gestionnaires Veiller au respect des dispositions de la convention collective; Agir comme personne ressource pour diriger les cadres et employés à l’égard des politiques, programmes et processus ressources humaines; Mettre en œuvre les politiques et procédures RH de manière cohérente, en veillant au respect des réglementations et des normes de l'entreprise; Piloter les processus de recrutement et de dotation pour les postes des secteurs desservis; Développer et mettre en œuvre des initiatives visant à renforcer l'engagement et la satisfaction des employés. Ce qui fait de vous un excellent candidat : Formation ou expérience pertinente en RH, gestion ou domaine connexe (ou une combinaison de parcours atypique et expériences terrain) ; Expérience en accompagnement de leaders sur des enjeux humains : développement d’équipe, mobilisation, changement organisationnel ; Réalisations concrètes en amélioration de la performance, de la rétention ou de la culture, que ce soit par des programmes RH, des décisions d’affaires ou des interventions ciblées ; Aisance à conseiller les gestionnaires, avec un bon équilibre entre vision stratégique et mise en œuvre concrète ; Expérience dans des environnements dynamiques où les priorités évoluent rapidement, capacité à s’adapter, résoudre des problèmes et proposer des solutions pragmatiques. Compétences clés Minimum de 5 années d'expérience reliées au contenu des responsabilités Expérience avérée en tant que partenaire RH ou dans un poste similaire, au sein d'un environnement dynamique Connaissance approfondie des principes et pratiques RH, ainsi que de la législation du travail au Canada Excellentes compétences en communication, en relations interpersonnelles et en résolution de problèmes Capacité à collaborer efficacement et à établir des relations solides avec des équipes diversifiées Solides compétences en matière d'organisati","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Qubec-QC/Partenaire-d-affaires--ressources-humaines_JR9625","employer_name":null,"location":{"city":"Québec, QC","region":"capitale-nationale","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-e1671b0d","@type":"JobPosting","title":"Specialist, Wireless Device Certification","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Reporting to the Director, Core Network within the wireless engineering group, the device certification tester participates in the planning, coordination, and execution of all wireless device tests for Cogeco's mobility products. In close collaboration with the quality assurance lead, the wireless device certification tester is the expert in their field. The incumbent will be part of the wireless engineering group and will ensure that mobile devices function correctly on Cogeco's mobile network. Responsibilities Develop, with the network quality assurance lead, the test plan for the certification and testing of mobile devices. Coordinate and maintain the inventory of mobile devices used across Cogeco and its partners for executing test plans. Execute the test plans developed by the network quality assurance manager for the certification of mobile devices to ensure that devices meet all relevant standards and function correctly on the Cogeco network. Identify non-conformities observed during testing, provide initial analysis, and record details in the anomaly management system. Track and requalify anomalies discovered during test execution. Follow up on discovered anomalies with the supplier(s) before ensuring resolution and high-quality delivery. Actively participate in problem resolution, discussing it with Cogeco architects as well as internal and external suppliers. Evaluate mobile devices through laboratory testing, device or network log capture, and analysis of captures using post-processing tools. Capture any device-related issues discovered during testing, including any device-specific limitations, detailing the step-by-step process for reproduction and defining the impact of the issue on the end user. Ensure that solutions meet defined standards (3GPP, GSMA, etc.) and best practices and/or assist in defining and developing these standards and practices for Cogeco. Be able to work in a dynamic, high-pressure environment with strict deadlines, both as an individual contributor and as a team member. Participate in knowledge transfer, documentation, and information sharing while staying informed about new technologies and technical areas. Work Experience : 5 years experience with a 3G/LTE/5G mobile operator. 2-3 years experience with mobile device testing. Experienced in capturing and analyzing device logs – QXDM / QCAT, MTK etc Experience with LTE/5G networks and call flows. Experience with Mobile Working Groups (GSMA NSX, GSMA TSG, PTCRB) Qualifications: University degree in Electrical/Telecommunications Engineering, Computer Science, or similar, or equivalent experience Excellent knowledge of 5G / IMS / LTE wireless technology. Detailed knowledge of LTE/5G protocols & call flows General working knowledge in a Cloud Native environment, with technologies such as AWS/GCP/Oracle Cloud Infrastructure, OpenStack, VMWare, KVM or EKS. Fluent in English, both spoken and written. Autonomous and well-organized. Good teamwork & interpersonal skills. Good knowledge of the North-American wireless market. ","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Specialist--Wireless-Device-Certification_JR9619","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-e238aa14","@type":"JobPosting","title":"Specialist, Provisioning","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Job Summary: In this role, the specialist contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco. Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability. Job Responsibilities: Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours Monitor and manage full stack Incognito provisioning Monitor and manage Cisco PNR, RDU DOCSIS provisioning Monitor and manage regional IP assignment and usage as related to HSD services Proactively anticipate service needs and changes and react accordingly Work with other team members to provide support and backup Assist with the development, analysis, configuration, and implementation of service changes Project planning, including cost analysis and timeline estimates Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues Working with other regional engineers in testing of new products and services Work with vendors and other third-parties as necessary for product support and integration Participate in future technology direction discussions leveraging experience and active research Documentation of systems and application design and configuration Participate in off-hours maintenance as necessary Job Qualifications: 5+ years in the Cable/MSO environment or similar industry Good understanding of DOCSIS, IP Video, and Packet Cable Understanding of eMTA, cable modems and ONT/ONU operations Knowledge of control platforms (DAC, CMTS, OLT, vCMTS) Good understanding of IP4 and IP6 Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop) Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers Comprehension of the DHCP, DNS, SNMP, and TFTP protocols Strong working experience with DOCSIS provisioning Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS Understanding of network connectivity and troubleshooting Availability to resolve urgent provisioning environment problems outside of business hours Clear and effective communication skills, both written and spoken Ability to thrive in a dynamic, fast-paced environment Exceptional troubleshooting, analytical and technical aptitude Great organizational, time management, and problem-solving skills Experience working in a fast paced Agile environment Experience with daily operation of Cisco CNR/PRN and RDU/PCP Experience with Incognito ecosystem Experience building and understanding Cable Modem configuration files Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications Experience with configuration of C","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Burlington-ON/Specialist--Provisioning_JR9629","employer_name":null,"location":{"city":"Burlington, ON","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-84790bbb","@type":"JobPosting","title":"Senior Financial Analyst - Decision Support","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. The role of Senior Analyst, Decision Support is multi-faceted, with the primary responsibility being the investment governance of the commercial market segment for Cogeco Connexion Inc. and oxio. This key role within the company aims to establish, supervise, and monitor corporate policies and internal controls related to financial decision-making. Another key aspect consists of providing leadership in the execution of financial planning and analysis to identify risks, opportunities, and options to achieve the desired Economic Value Added (EVA). The Senior Analyst is recognized as an expert in their field and acts as a central pivot, providing recommendations in a strategic context to facilitate informed financial decisions. Financial Planning: Actively participates in the financial planning process with senior management, specifically by being responsible for modeling complex financial analyses. Business Relations: Develops business relationships with various stakeholders of the strategic plan to support the commercial segment and ensure alignment between decision-making and desired EVA results. Advisory & Analysis: Conducts in-depth financial analyses and acts as an advisor, providing recommendations regarding project decision-making for various organizational stakeholders and commercial segment partners (Marketing, Products, Sales, etc.). Business Impact Assessment: Evaluates the business impacts on Cogeco Connexion and its acquisitions (oxio, NRBN) through thorough financial analyses, and identifies opportunities to improve working methods in order to minimize financial risks. Subject Matter Expert (SME): Acts as the central pivot (SME) for financial issues for both the finance team and commercial segment partners. Coaches and guides colleagues in the development of their deliverables. Reporting: Responsible for the financial analysis of most commercial segment initiatives (Cogeco Connexion) and provides reports to senior management. Financial Communication: Analyzes and communicates key results of monthly, quarterly, and annual financial data to directors and senior management. Simplifies complex data to extract key messages and influence decision-making. Best Practices: Develops and implements best practices for decision-making within the finance team, such as creating financial models that can be used by analysts or business partners. Process Improvement: Develops controls, management tools, and training documents to facilitate work within the team. Academic Background Bachelor’s degree in Accounting or a related field. Work Experience 8 to 10 years of experience in financial analyst roles. Specific Skills Creative and challenges the status quo. Ability to simplify complex information. Very strong communication skills. Demonstrated autonomy in project delivery. Strong aptitude for financial analysis. Excellent knowledge of Excel and Google Suite. Strong analytical and synthesis skills. Promotes teamwork. Very good knowledge of French and English, both spoken and written. At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the heal","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Senior-Financial-Analyst---Decision-Support_JR9628","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-d06d3cfa","@type":"JobPosting","title":"Engineer, Provisioning","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Job Summary: In this role, the engineer contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco. Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability. Job Responsibilities: Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal ","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Miramar-FL/Engineer--Provisioning_JR9620","employer_name":null,"location":{"city":"Miramar, FL","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-02T00:00:00.000Z"},{"id":"job-cogeco-communications-72e8985d","@type":"JobPosting","title":"Specialist, Retention","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Work From Home About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. About The Job Position Summary: Breezeline’s retention team is focused on going above and beyond during each customer interaction, to provide a memorable experience and to surpass customer expectations. The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of Breezeline products and services. Responsibilities: Retain voluntary disconnects through: Customer engagement and going through the discovery process to understand how the current level of services are working for the customer and identify PAIN points where the service might not be meeting current and future needs. Product positioning, reselling a new solution to fit the customers’ current and future needs. Promote advance technology and services that enhance the customer experience; More speed, TiVo, Managed WiFi Handle customer escalations in an attempt to resolve and retain customer relationships. Proactive retention Inbound and Outbound outreach to existing customers in old legacy offers to convert into a new offer with advanced products to enhance the customer experience. Reselling a new solution to stay competitive and ensure customers are getting the best experience using our products and service. Exchange old outdated equipment for new equipment. Competitive Intel Stay up to date and utilize tools provided to understand competitive offers in each market place and help customers compare and to be able to speak to the advantages, value and benefits that Breezeline provides. Quality Customer Experience Adopt one call resolution; provide solutions and complete follow-up to resolve problems. Communication skills; active listening skills and the ability to communicate in a professional and positive manner. Attention to detail; adopts detailed procedures and policies to ensure accuracy when placing orders and communicating advice to customers. Enthusiastic about promoting current products and services. Other duties may be assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multipl","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Rochester-NH/Specialist--Retention_JR9627","employer_name":null,"location":{"city":"Rochester, NH","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-06-01T00:00:00.000Z"},{"id":"job-cogeco-communications-b4d846d4","@type":"JobPosting","title":"Product Owner, Video Product Lifecycle Management and Innovation","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. The Product Owner, Video Product Lifecycle Management, is responsible for the end-to-end video portfolio: the product evolution, the innovation, and the content strategy are at the heart of this critical role. As a Video Product Owner, you will define the video and content strategy and build the roadmap for Cogeco and Breezeline IPTV. Along with that, you will also be responsible for the lifecycle management of the legacy platforms. In this role, you will be ensuring a seamless product experience from activation to performance optimization while driving operational efficiency and leading a holistic go-to-market strategy. Define the Future Roadmap: Own and articulate the long-term strategic roadmap for Cogeco’s video and content product portfolio, ensuring offerings are competitive, scalable, and aligned with market trends. Integrated Go-to-Market Strategy: Develop and champion a comprehensive 360-degree marketing and communication strategy for the video portfolio, ensuring a consistent and compelling message across all customer touchpoints. Product Simplification & Harmonization: Drive the strategy to simplify product delivery processes and harmonize video offerings across all regions, including our Breezeline video products in the US market, to reduce operational complexity. Business Outcome Ownership: Define and track success metrics for the video product line, focusing on Content Monetization, Service Delivery Quality, Lifetime Value, and marketing campaign ROI. Market Intelligence: Conduct continuous research on emerging video technologies, features, competitive benchmarking, and customer behavior to ensure Cogeco maintains a premier market position. End-to-End Lifecycle Leadership: Lead the prioritization and management of the product backlog, focusing on the entire lifecycle—from initial product definition and launch to performance maintenance and eventual sunsetting. Delivery Optimization: Partner with Engineering and Operations to streamline the technical delivery of video services, ensuring customers experience it with minimal friction. Feature Definition: Translate high-level business requirements into detailed user stories and technical specifications for video product features, including programming tiers and hardware. Content Partnership Strategy: Assess partnership (linear, OTT, etc.) opportunities to foster business growth, enhance co-marketing efforts, and optimize customer satisfaction (NPS). Cross-Functional Execution: Collaborate closely with Marketing, Sales, Video Operations, and Procurement to ensure the product roadmap is commercially aligned and supported by robust, multi-channel marketing plans. Ecosystem Integration: Manage the integration of video products into Cogeco’s broader ecosystem, ensuring consistent performance and management capabilities across customer touchpoints. Performance Liaison: Act as the primary interface between technical squads and business stakeholders to communicate product health, delivery timelines, and roadmap progression. Executive Reporting: Serve as the subject matter expert for executive leadership, providing data-driven insights to justify strategic investments in the video product category. Product Health Monitoring: Define and analyze metrics related to video product performance, including provisioning success rates, speed/reliability benchmarks, and customer churn related to product quality. Continuous Improvement: Use data and customer feedback to identify "pain points" in the video product experience, prioritiz","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Product-Owner--Video-Product-Lifecycle-Management-and-Innovation_JR9617","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-29T00:00:00.000Z"},{"id":"job-cogeco-communications-1c6e981a","@type":"JobPosting","title":"Product Owner, Video Product Lifecycle Management and Innovation","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. The Product Owner, Video Product Lifecycle Management, is responsible for the end-to-end video portfolio: the product evolution, the innovation, and the content strategy are at the heart of this critical role. As a Video Product Owner, you will define the video and content strategy and build the roadmap for Cogeco and Breezeline IPTV. Along with that, you will also be responsible for the lifecycle management of the legacy platforms. In this role, you will be ensuring a seamless product experience from activation to performance optimization while driving operational efficiency and leading a holistic go-to-market strategy. Define the Future Roadmap: Own and articulate the long-term strategic roadmap for Cogeco’s video and content product portfolio, ensuring offerings are competitive, scalable, and aligned with market trends. Integrated Go-to-Market Strategy: Develop and champion a comprehensive 360-degree marketing and communication strategy for the video portfolio, ensuring a consistent and compelling message across all customer touchpoints. Product Simplification & Harmonization: Drive the strategy to simplify product delivery processes and harmonize video offerings across all regions, including our Breezeline video products in the US market, to reduce operational complexity. Business Outcome Ownership: Define and track success metrics for the video product line, focusing on Content Monetization, Service Delivery Quality, Lifetime Value, and marketing campaign ROI. Market Intelligence: Conduct continuous research on emerging video technologies, features, competitive benchmarking, and customer behavior to ensure Cogeco maintains a premier market position. End-to-End Lifecycle Leadership: Lead the prioritization and management of the product backlog, focusing on the entire lifecycle—from initial product definition and launch to performance maintenance and eventual sunsetting. Delivery Optimization: Partner with Engineering and Operations to streamline the technical delivery of video services, ensuring customers experience it with minimal friction. Feature Definition: Translate high-level business requirements into detailed user stories and technical specifications for video product features, including programming tiers and hardware. Content Partnership Strategy: Assess partnership (linear, OTT, etc.) opportunities to foster business growth, enhance co-marketing efforts, and optimize customer satisfaction (NPS). Cross-Functional Execution: Collaborate closely with Marketing, Sales, Video Operations, and Procurement to ensure the product roadmap is commercially aligned and supported by robust, multi-channel marketing plans. Ecosystem Integration: Manage the integration of video products into Cogeco’s broader ecosystem, ensuring consistent performance and management capabilities across customer touchpoints. Performance Liaison: Act as the primary interface between technical squads and business stakeholders to communicate product health, delivery timelines, and roadmap progression. Executive Reporting: Serve as the subject matter expert for executive leadership, providing data-driven insights to justify strategic investments in the video product category. Product Health Monitoring: Define and analyze metrics related to video product performance, including provisioning success rates, speed/reliability benchmarks, and customer churn related to product quality. Continuous Improvement: Use data and customer feedback to identify "pain points" in the video product experience, prioritizing roadm","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Quincy-MA/Product-Owner--Video-Product-Lifecycle-Management-and-Innovation_JR9615","employer_name":null,"location":{"city":"Quincy, MA","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-29T00:00:00.000Z"},{"id":"job-cogeco-communications-5b1080d1","@type":"JobPosting","title":"Specialist, Retention","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner. The expectation of this position is that specialists are driven to achieve and exceed their targets. This role thrives on resilience and demonstrating strong negotiation skills in order to save customers from disconnecting Cogeco services. This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES: Responsible for handling customers’ requests to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical, customer service-related issues, and reasons deemed as uncontrollable, etc., using negotiation and sales skills. Works to effectively resolve customer issues, builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, responsible for handling all types of customer calls as required, resolving the reason for the call, and practicing the sales behaviours that are outlined in the training material. Responsible for calling various outbound customer lists to maximise retention and sales opportunities. Offers an outstanding service and customer focus that will incite customers to choose all Cogeco products and services by highlighting all the benefits and features to retain and acquire new customers. Answers customer inbound phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and KPI targets. Is attentive to existing and potential customer needs and offers customized solutions and options to retain and/or acquire every possible customer. Demonstrates integrity in all aspects of their dealings with customers and is proactive, sincere, and empathetic when responding to any questions or issues raised by the customer. Promotes and upsells products and services with each customer contact for new and existing customers, and processes the order. Frequently reviews and investigates Cogeco’s prime competitor’s information and offers via the internet, telephone calls, or retail visits in order to provide accurate information while communicating the advantages of Cogeco over the competition. Also escalates major market changes or offers to the Supervisor for evaluation. Highlights the features and benefits of all Cogeco products and services by confidently demonstrating retention and sales behaviours as trained Resolves billing inquiries and service discrepancies. Follows all billing procedures as outlined in training, including following the credit matrix when applying credits and debits on customer accounts only as necessary. Efficiently handles, troubleshoots, and resolves escalated customer inquiries for all systems. Offers customized solutions and options while responding to questions and problems. while demonstrating soft skills. Assists with other departmental requests as required and performs special projects as assigned. As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must use available personal protective equipment at all times and comply with all Health & Safety instructions, guidelines, policies, and procedures issued by the Company. To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs. ACADEMIC TRAINING: High School Diploma required. Post-secondary education preferred. <","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Burlington-ON/Specialist--Retention_JR9624","employer_name":null,"location":{"city":"Burlington, ON","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-29T00:00:00.000Z"},{"id":"job-cogeco-communications-0c4046bb","@type":"JobPosting","title":"Product Lead, Wireless","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY: Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Product Lead, Wireless to join our team of innovators and visionaries. Reporting to the Chapter Lead, Wireless Product Management and Innovation, you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans, SIM/eSIM provisioning, device onboarding, and supporting wireless lifecycle programs such as device protection, trade-in, and warranty. In addition to leading implementation, you’ll act as a business analyst and subject matter expert (SME) for wireless product delivery—capturing business needs, defining system and operational impacts, and ensuring alignment across technical and commercial teams. You’ll also collaborate with fraud and risk teams to design solutions that mitigate risk and ensure compliance with industry regulations. KEY RESPONSIBILITIES Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations. Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings Monitor post-launch performance and provide ongoing support for wireless product optimizations. Partner with fraud and risk teams to embed controls into new wireless products and device programs—such as SIM swap protection, identity verification, blacklisting/whitelisting, and trade-in fraud prevention. Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR/SHAKEN, E911). Act as a business analyst for wireless product initiatives—gathering and documenting business requirements, user stories, use cases, and functional specs. Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM. Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery. Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities. ACADEMIC TRAINING Bachelor’s degree in Telecommunications, Engineering, Business, or related field. WORK EXPERIENCE 5-7 years of experience in wireless product implementation, delivery, or program management within telecom. 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments. Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes. Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms. Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control. Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools. Strong communication and stakeholder engagement skills. Certifications such as PMP, CBAP, Scrum, or Agile are assets. SPECIFIC COMPETENCIES Bilingualism (English/French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Product-Lead--Wireless_JR9618","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-29T00:00:00.000Z"},{"id":"job-cogeco-communications-722741a1","@type":"JobPosting","title":"Recherchiste_sports","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. . At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Technician, IT Concierge Please note that this role is 100% onsite. Job Responsibilities The Support Desk will provide support to the employees of Breezeline, employing a high degree of customer service, technical expertise, and timeliness. The Support Desk offers an advanced level of remote IT assistance for problem resolution and escalates complex issues to higher tier personnel. Support Desk takes ownership of an issue and follows through on a resolution with end users and other pertinent information technology staff. Tracks support calls in the Help Desk ticketing system. Essential Duties and Responsibilities Required skills and knowledge: You’ll benefit from: #LI-KN1 #LI-Onsite Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innova","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Miramar-FL/Technician--IT-Concierge_JR9616","employer_name":null,"location":{"city":"Miramar, FL","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-28T00:00:00.000Z"},{"id":"job-cogeco-communications-6512d19a","@type":"JobPosting","title":"Analyst, Workforce Management","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company POSITION SUMMARY: Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM responsibility. 2- Critically evaluate schedules during creation and upon completion in all metrics for multiple lines of business - Forecast Variances, Service Level targets, AHT target variances, Staffing requirements, etc. 3- Identifies course of action or proposes solutions with supporting metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments etc.) 4- Collaborates with Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level. 5- Completes weekly OTL- Workday interface to ensure all agents under the WFM responsibility have timecards submitted 6- Responsible for all Aspect and/or Evolia updates impacting future schedules which includes scheduling coaching, team meetings, training and shift trades 7- Responsible for vacation selection and vacation changes for agents 8- Work in partnership with the Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM responsibility. 9- Attend all applicable Scheduling and forecasting meetings and take action items as required from these meetings. 10- Support the management team with implementation of new initiatives and projects from a real time perspective 11- Analyze staffing and routing changes based on observations with ability to make recommendation to your immediate supervisor, in a professional and positive manner 12- Manage and respond to all email received in the inbox in a timely and professional manner. 13- As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company. 14- To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs. ESSENTIAL QUALIFICATIONS ACADEMIC TRAINING College Diploma or combination or equivalent education and experience. WORK EXPERIENCE 3+ years experience in scheduling in a contact centre environment A previous background in Contact Centre Management and Workforce Management is an asset. A previous background Aspect and Five9 an asset. SPECIFIC COMPETENCIES Must be proficient in desktop applications including MS Office applications (i.e. Excel, Word and Access) and database management programs. Strong understanding of call centre procedures, processes and tec","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Johnstown-PA/Analyst--Workforce-Management_JR9613","employer_name":null,"location":{"city":"Johnstown, PA","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-27T00:00:00.000Z"},{"id":"job-cogeco-communications-91ef1e2b","@type":"JobPosting","title":"Specialist, Business Support","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company POSITION SUMMARY: In accordance with established policies, procedures, and service principles, the Field Support Coordinator is responsible for ensuring seamless day-to-day field operations and delivering an optimal level of support to internal vendors, field technicians, and local leadership. Operating within the Field Support Operations department, the incumbent will specialize in one of two critical functions: Technician Support (providing real-time technical troubleshooting, equipment provisioning, and account modifications for field techs) or Dispatch (managing market routing, optimizing daily technician workloads, and facilitating real-time schedule adjustments). Regardless of specialization, the coordinator maintains a strong focus on efficiency, timely communication, and proactive problem-solving to ensure smooth service completion for our customers. KEY RESPONSIBILITIES Core Responsibilities (All Roles) Relationship Management: Building and fostering positive relationships with all customers, field technicians, and local leaders; identifying their needs and responding in a timely, professional manner. Escalation Handling: Escalating complex operational or technical issues as required and appropriate to ensure quick resolution. Customer Excellence: Maintaining constant attentiveness and responsiveness to both external and internal customers' needs, ensuring solutions align with Breezeline’s service standards. Specialty Track: Technician Support Field Ticket Management: Efficiently handles "Support Tasks"—incoming internal tickets submitted by field technicians requesting real-time assistance in the field. Technical Troubleshooting: Provides first-level technical troubleshooting support to field personnel to resolve installation or service disruptions on-site. Account & Order Modifications: Processes time-sensitive order updates in CSG, including cancellations, reschedules, "not-home" status updates, adding/removing equipment, and minor account modifications to adjust customer services. Specialty Track: Dispatch Market Routing: Strategically routes and manages the daily workload and schedules for field technicians across assigned markets to optimize efficiency. Real-Time Request Management: Monitors and addresses same-day scheduling requests. Leadership Communication: Prepares and communicates critical routing information to local leaders by completing and distributing route sheets each morning and afternoon. Jeopardy Management: Proactively identifies and resolves scheduling conflicts, missed time windows, or overloaded routes to minimize service disruptions. ESSENTIAL QUALIFICATIONS Academic Training High School Diploma (or equivalent) Work Experience 2–4+ years of previous experience in a call center, dispatch, or technical support environment. Proven customer service skills with a demonstrated track record of superior first-call resolution. Demonstrated knowledge of Breezeline processes, internal procedures, or general telecommunications workflows is highly preferred. P","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Rochester-NH/Specialist--Business-Support_JR9614","employer_name":null,"location":{"city":"Rochester, NH","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-27T00:00:00.000Z"},{"id":"job-cogeco-communications-1747642d","@type":"JobPosting","title":"Specialist, QA Test Automation","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY We aren't looking for an all-knowing AI guru to define our entire organizational strategy from scratch. We are looking for a sharp, curious Specialist, QA Test Automation who can bridge the gap between strategic vision and day-to-day technical execution. Working closely with the Chapter Lead, QA — who provides the overarching AI QA strategy—you will be embedded within Cogeco’s AI squads to bring that strategy to life. In this role, you will move past standard "pass/fail" scripts to tackle the complex world of non-deterministic outputs. You will focus heavily on probabilistic testing, curating golden datasets, and leveraging cutting-edge LLM evaluation tools like Promptfoo. If you have a solid foundation in QA or software engineering, a healthy obsession with automation, and a restless drive to learn, you’ll fit right in. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY We aren't looking for an all-knowing AI guru to define our entire organizational strategy from scratch. We are looking for a sharp, curious Specialist, QA Test Automation who can bridge the gap between strategic vision and day-to-day technical execution. Working closely with the Chapter Lead, QA — who provides the overarching AI QA strategy—you will be embedded within Cogeco’s AI squads to bring that strategy to life. In this role, you will move past standard "pass/fail" scripts to tackle the complex world of non-deterministic outputs. You will focus heavily on probabilistic testing, curating golden datasets, and leveraging cutting-edge LLM evaluation tools like Promptfoo. If you have a solid foundation in QA or software engineering, a healthy obsession with automation, and a restless drive to learn, you’ll fit right in. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Role Summary The Business Services Account Executive is a pivotal client development role within the fast-growing Breezeline Business Services team, focused on cultivating strategic relationships and expanding our footprint in the South Florida market. This position requires the Account Executive to be an owner who proactively identifies, engages, and develops new business clients, aligning their needs with our broadband, voice (VOIP), and TV services. Success hinges on strong consultative selling skills and driving the entire new business cycle with small, medium, and enterprise businesses. Compensation is directly tied to achieving success in new business development and revenue growth through consistent, in-market business-to-business (B2B) client engagement within the territory. This is a hybrid role with a Base office located in Miramar, Fl. Delivers face-to-face consultative sales presentations that demonstrate knowledge of Breezeline's communication services (Internet, VOIP, Video) to secure the optimal solution for the customer. Leads with the goal of exceeding departmental, financial, and unit targets, responsible for achieving a monthly revenue quota by selling telecommunications services to small/medium (SMB) & Enterprise businesses. Generates new leads and develops a personal sales funnel with targeted businesses through various prospecting activities (Events, Trade Associations,etc) , including cold calling, canvassing, customer referrals, and leveraging internal sales tools and lead lists. Conducts proactive consultative needs analysis with new prospective customers, including the development and presentation of client-centric product proposals. Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations. Interacts with Bulk customers, Property Managers, and Board of Directors to assist with business services billing, contract issues and service concerns, including processing bulk releases, ramp-ups, and adjustments. Maintains a professional relationship with all customers and business partners, following through with pre-sale and post-sale and future sales customer communications. Prepares sales and activity reports as required, maintaining all necessary sales databases (e.g., Salesforce) to report sales activity and customer information. Works collaboratively with other business services support groups, including Sales Engineering, Sales Support, and Marketing personnel. Attends all sales and training sessions, virtual and face-to-face, as required to maintain technical and sales skills proficiency in the changing telecom environment. Strong sales aptitude and willingness to acquire new business clients—seeking sales personas with the challenger/hunter style! Proven track record of achieving sales quotas by selling services to SMB and/or enterprise customers required. Excellent Time Management, Negotiation, Goal Setting, Prospecting, and Interpersonal skills. Strong and effective communication skills, both oral and written, with an ability to recognize opportunity. Extensive and recent e","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Miramar-FL/Account-Executive_JR9600","employer_name":null,"location":{"city":"Miramar, FL","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-21T00:00:00.000Z"},{"id":"job-cogeco-communications-444fa157","@type":"JobPosting","title":"Agile Coach","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Employment Type: Temporary/Contract (Full-Time) Duration: 12 Months At Cogeco, every day our teams are taking action to bring people together through powerful communications and entertainment experiences. Our ability to deliver on this promise in the communities we serve through Canada and the US is possible due to the endless commitment of our colleagues in Canada and the US. As an Agile Coach, you will play a crucial role in fostering an Agile culture across multiple Squads, championing Agile methodologies while emphasizing Lean principles. From you, we are looking for a dedicated leader and mentor who can foster an Agile mindset, coach squads to achieve high performance, and support them through every stage of their Agile journey. In this role, you will work with cross-functional Squads, Product Owners, and senior leadership to improve collaboration, enhance delivery processes, and enable the organization to be more responsive to change, ensuring we deliver exceptional value to our customers. KEY RESPONSIBILITIES: ● Hands-on Coach to influence change to increase the flow of valuable outcomes through Squads; ● Partner with Product Owners and Crew leadership to enable the adoption of Agile practices, methods and mindset and assist in continuously improving ways of working to deliver value; ● Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency. ● Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on requirements quality; ● Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility; ● Establish and track key Agile metrics to measure ESSENTIAL QUALIFICATIONS: ● Proven experience as an Agile Coach and Business Analyst or equivalent role. ● Familiarity with flow metrics and their practical use in improving Squads performance. ● Role model empathy and trust to help foster coaching relationships; ● Be curious without judgment or bias; ● Growth mindset and role modeling this for others; ● Comfortable working in complexity and uncertainty (The gray zone); ● Ability to manage resistance to change and influence stakeholders toward an Agile mindset. and drive continuous improvement. ● Provide actionable insights and recommendations based on data to enhance Squads performance and delivery. ● Implement and optimize systems across Squads to improve workflow transparency, limit work-in- progress (WIP), and increase reliability. WORK EXPERIENCE & TRAINING: ● Certified Agile Coach (ICP-ACC) or Professional Scrum Master (PSM), or Disciplined Agile Coach (DAC); ● 3-5 years of experience working in an Agile environment, with at least 2-3 years of experience as an Agile Coach; ● Experience in value stream mapping and implementing process improvements at scale. ● Experience coaching and mentoring cross- functional Squads and working closely with Product Owners and leadership to facilitate the Agile transformation; ● Hands-on experience in leading Agile adoption across different teams, preferably in telecommunications, media, technology, or a similar industry; ● Experience in industries outside of software development, demonstrating versatility in applying Agile principles. ● Knowledge or experience with Agile tools such as Jira and Confluence is highly preferred. #LI-HYBRID At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Agile-Coach_JR9597","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-20T00:00:00.000Z"},{"id":"job-cogeco-communications-173d6046","@type":"JobPosting","title":"Producer","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Ready to capture the very best of local news and events in Muskoka? POSITION SUMMARY: Lead the complete production cycle for local programming, ensuring alignment with company KPIs and regulatory standards. This role serves as a key brand ambassador, managing community relationships, and training and leading a diverse crew of volunteers and community partners to produce high-quality, local content. KEY RESPONSIBILITIES ESSENTIAL QUALIFICATIONS ACADEMIC TRAINING WORK EXPERIENCE SPECIFIC COMPETENCIES Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Agent promotionnel - Équipe terrain Cogeco média inc. Cogeco media inc. est à la recherche d’agent(e)s promotionnels sur le terrain pour la région de Trois-Rivières. (temps partiel occasionnel). Nous recherchons en ce moment 2 personnes pour joindre notre équipe dès juin et juillet. Possibilité pour août. Cet emploi est parfait pour ceux et celles qui veulent ajouter un revenu supplémentaire pendant la fin de l’été. Tu aimes le contact avec le public, bouger et les activités promotionnelles sur le terrain ? Viens agir comme représentant.e et ambassadeur.drice de la station lors de divers événements afin d’assurer la visibilité des stations auprès du public. PRINCIPALES RESPONSABILITÉS : Accueillir et assister les auditeurs, clients et employés lors des événements; Agir comme représentant et ambassadeur(drice) de la station lors de tout événement où l’agent.e est délégué.e; Maximiser la visibilité et la qualité de la présence de la station en installant les bannières et le kiosque d’événements; Assurer la distribution des prix et des articles promotionnels; Travailler en étroite collaboration avec les animateurs et employés des divers services; Noter et acheminer les commentaires des auditeurs à son supérieur immédiat; COMPÉTENCES ET HABILETÉS REQUISES : 1 à 2 années d’expérience à titre d’agent aux promotions ou toute expérience équivalente avec le grand public (un atout); Avoir de l’entregent, être bon communicateur, aimer le service à la clientèle et apprécier se retrouver en public; Connaissance de l’auditoire de la station de radio (un atout); Excellentes habiletés d’interaction avec un auditoire de tout âge; Approche positive et dynamique; Flexibilité au niveau des horaires de travail; Excellent français à l’oral; Être titulaire d’un permis de conduire valide. Tu es débrouillard.e et avec beaucoup d’entregent? Tu as des disponibilités supplémentaires à offrir ? Tu veux participer à des évènements tout en travaillant? Sacha, notre cheffe de marque, veut te rencontrer! Au plaisir de faire ta connaissance ! At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Architect, Business Solution SUMMARY OF POSITION DESCRIPTION: DUTIES & RESPONSIBILITIES : MINIMUM QUALIFICATIONS ACADEMIC EDUCATION PROFESSIONAL EXPERIENCE Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. SUMMARY OF POSITION DESCRIPTION : DUTIES & RESPONSIBILITIES : MINIMUM QUALIFICATIONS ACADEMIC EDUCATION PROFESSIONAL EXPERIENCE Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. COGECO MÉDIA EST À LA RECHERCHE D’UN.E DIRECTEUR.TRICE GÉNÉRAL.E ET DE LE PROGRAMMATIONPOUR SON MARCHÉ DU SAGUENAY LAC ST-JEAN. Cogeco recherche un leader positif et dynamique pour les stations CKYK 95,7, Rythme 98,3 à Saguenay et pour les stations Planète au lac St-Jean. PRINCIPALES RESPONSABILITÉS Élaborer et mettre en œuvre le plan d’affaire de la station en accord avec la mission de Cogeco Media; Assurer la saine gestion et la performance financière des stations dont il a la responsabilité; Créer une grille de programmation compétitive et attractive pour atteindre les plus hauts standards de production de contenu; Soutenir activement l’équipe des ventes en collaboration avec le directeur afin d’optimiser les ventes; Détenir une bonne connaissance de l’actualité régionale et du travail journalistique; S’assurer de la conformité aux exigences réglementaires et éthiques des stations; Effectuer un contrôle de la qualité des contenus/émissions et rétroagir avec les équipes Représenter la station auprès des partenaires et institutions locales; Assurer l’alignement de la station avec l’orientation du réseau; Développer et entretenir des relations stratégiques avec les autres marchés; Mobiliser l’équipe autour d’objectifs communs dans un climat de travail motivant; Participer au plan de marketing et de mise en valeur des antennes; Développer des actions concrètes pour maintenir et accroître l’auditoire; Bonne connaissance du monde numérique et de ses enjeux; Négocier les contrats des talents en ondes; Assurer la gestion, l’encadrement et la formation de ses équipes. QUALITÉS RECHERCHÉES Excellente connaissance du média radio (minimum 3-5 ans, un atout) et expérience pertinente en gestion ( 5 ans ); Connaissance approfondie du marché du Saguenay Lac St-Jean Capacité de s’adapter rapidement aux changements; Esprit de collaboration Expérience en coaching et résolution de problèmes; Leadership fort et inspirant; Aptitudes marquées pour les relations humaines; Aptitude en médiation et en négociation; Expérience reconnue en gestion des ressources humaines; Capacité à gérer le stress et les priorités dans un environnement très compétitif; Pensée stratégique développée; At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. . At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. We are seeking a highly skilled and strategic Salesforce Chapter Lead to spearhead our digital marketing automation efforts. In this role, you will act as the technical subject matter expert and people leader, driving the design, implementation, and optimization of complex multi-channel customer journeys. You will lead a team of specialists to deliver high-impact personalization strategies that bridge the gap between marketing objectives and technical execution. Team Leadership & Mentorship: Lead and develop a team of SFMC specialists. Foster a culture of continuous learning, ensuring the team stays current with Salesforce releases and industry best practices. Stakeholder Management: Act as a liaison between Marketing, IT, and Analytics teams. Translate business requirements into technical specifications, assess efforts and delivery timelines based on priority and capacity. Hands-on Development: Serve as the final point of escalation for technical challenges. Write and review advanced AMPscript, SSJS (Server-Side JavaScript), and SQL to power dynamic content and sophisticated audience segmentation. Solution Design: Support end-to-end solutions within SFMC, including data schema design, API integrations, and advanced automation workflows. Journey Strategy: Architect complex, multi-touch customer journeys using Journey Builder, ensuring seamless integration across Email, SMS, Push, and Advertising Studio. Operational Excellence: Define and implement standard operating procedures (SOPs) for campaign deployment, QA processes, and A/B testing frameworks to ensure zero-error execution. SFMC Expertise: Deep hands-on experience with Email Studio, Automation Studio, Journey Builder, Content Builder, and Audience Builder. Technical Proficiency: Expert-level knowledge of SQL (for data views and segmentation) and AMPscript (for advanced personalization). Experience with SSJS and HTML/CSS for email is highly preferred. Strategic Thinking: Proven ability to design lifecycle marketing programs (acquisition, onboarding, retention, and win-back). Leadership: Experience managing direct reports or leading project workstreams in an agile environment. Education: Bachelor’s degree in Marketing, Computer Science, Information Systems, or a related field. Experience: 5+ years of experience in Salesforce Marketing Cloud, with at least 1-2 years in a leadership or senior-level capacity. Experience in Telecommunications and Agile organizations is a plus (asset). Certifications (asset) : Salesforce Certified Marketing Cloud Consultant Salesforce Certified Marketing Cloud Developer Salesforce Certified Marketing Cloud Administrator Flexibility: We believe that what you do matters. At work and at home. Fun: Our work matters, to us and to others; it’s noticed and appreciated. It makes each day brighter. Rewarding compensation: Let’s be honest, everyone likes to earn a good salary. We offer attractive wages, along with an excellent corporate culture. Benefits: We have what you need. Career advancement: Join us, and we’ll provide you with the tools you need to achieve your career goals! Technology: Are you a technology buff? Excellent, we are too. Here, you will manage, influence, play, create, fix, and shape the industry #LI-KN1<","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Burlington-ON/Chapter-Lead--Salesforce_JR9575","employer_name":null,"location":{"city":"Burlington, ON","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-12T00:00:00.000Z"},{"id":"job-cogeco-communications-2b45ed94","@type":"JobPosting","title":"Lead, Marcom Campaigns","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. You’ll be the one bringing our brand to life through campaigns that actually mean something and storytelling that hits different. You aren't just "managing" things, you’re executing integrated campaigns that drive real results and bring our key brand attributes to the next level. We need a smart brain for strategy, a sharp eye for creative and someone who thrives in a fast-paced agile environment, without breaking the vibe. WHAT YOU’LL DO Develop 360 communication strategies with multiple touchpoints to promote different programs or products to customers. Act as the voice of the customer, influencing the customer journey and ensuring alignment with business priorities and brand objectives. Plan, manage, and execute quarterly campaigns (end to end) to support acquisition and brand building KPIs. Manage and build customer base initiatives to develop end-to-end customer communications that are engaging, personalized, and aligned with marketing and product strategies while maintaining consistency with the brand across all channels. Support and implement a brand strategy and narrative that drives differentiation, leveraging brand health tracking to ensure alignment with business goals and brand positioning in close collaboration with the brand team. Lead and coordinate all aspects of integrated multi-channel campaign development from briefing to execution, and teaming closely with the squad (marketing, social media, media, product, marketing automation, web, and customer experience)and partner agencies to deliver on-time, and on-budget Monitor Key Performance Indicators (KPIs): Track and analyze performance metrics to gauge the effectiveness of acquisition and communication efforts, culminating in post-campaign reports with actionable insights and learnings, built in collaboration with media and performance teams. Work closely with media partners and performance & insights teams to optimize brand and campaigns. Ensure integration of acquisition campaigns with the overarching plan for the brand, aligning objectives, strategies, tactics, and KPIs. Identify and prioritize target audience needs by segments and markets, focusing on key value drivers and competitive differentiators. Work closely with the brand team and social media lead to ensure communications consistency. Keep up to date with market developments, new trends in advertising, in social media and in branding, consumer insights and competitor strategies. Have an exceptional grasp on current events and news, and an understanding of their impact on welo’s communication strategy. Plan the annual advertising budget, closely monitor the budget in collaboration with the finance department to reach business objectives and optimize ROI , and maintain meticulous oversight of daily expenditures. Evaluate and solve problems that may arise during project realization by providing creative solutions. Ensure project scope and timelines are met, resolving issues and escalating when necessary. Building project plans, tracking documents and campaign frameworks to effectively manage brand and acquisition programs, inform and keep project team members organized. WHAT YOU’LL NEED Acute strategic skills Strong communication skills, both written and verbal, with proficiency in presentation delivery Strong ability to influence stakeholders and drive collaboration across diverse teams Excellent multitasking and project management skills, capable of handling multiple initiatives simultaneously P","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Lead--Marcom-Campaigns_JR9576","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-12T00:00:00.000Z"},{"id":"job-cogeco-communications-5e84b83f","@type":"JobPosting","title":"Technicien.ne, production télévisuelle","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. TECHNICIEN.NE À LA PRODUCTION TÉLÉVISUELLE Un rôle de caméraman ET de réalisateur, ça t'intéresse si : Ça te parle ? Si oui, il faut se rencontrer ! Nous recherchons un Technicien.ne à la production télévisuelle à temps plein. Ton quotidien: Compétences recherchées Exigences Formation Autres détails Importants Les candidats internes intéressées ont jusqu’au 18 mai, 2026 pour faire parvenir leur candidature à : www.carrieres.cogeco.ca Les candidats sont invités à soumettre un portfolio électronique en pièce attachée. Selon le palmarès Forbes 2026 des meilleurs employeurs au Canada, Cogeco est reconnue comme l'un des meilleurs employeurs du secteur des télécommunications. Chez Cogeco, la diversité est un atout essentiel à notre performance organisationnelle. Nous nous engageons à fournir des chances égales à tous les individus, indépendamment des différences culturelles et individuelles. Nous mettons tout en œuvre afin de composer des équipes qui reflètent les divers profils ","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Valleyfield-QC/Technicienne--production-tlvisuelle_JR9573","employer_name":null,"location":{"city":"Valleyfield, QC","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-11T00:00:00.000Z"},{"id":"job-cogeco-communications-6a3aa897","@type":"JobPosting","title":"Financial Analyst, Transformation","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Cogeco is actively seeking a Financial Analyst to join our Finance team! As Cogeco is in the middle of a three-year strategic transformation, we are seeking a proactive Financial Analyst to serve as a key navigator for this journey. The right candidate will build strong partnerships across the organization, track and report on financial performance as well as provide analysis to support opportunities. This role will be highly visible and cross functional with exposure to the senior leadership team. Take full ownership of financial modeling; you will not only build business cases but also rigorously challenge assumptions to ensure maximum ROI. Work shoulder-to-shoulder with operational teams to identify and quantify untapped revenue streams and cost-optimization opportunities. Act as the translator between business needs and technical execution. You’ll collaborate with the BI team to design intuitive dashboards and lead the charge in automating recurring reports.Understand the variances by collaborating with the operations team afterwards. Help establish the North Star KPIs that will drive the transformation forward, monitoring these metrics closely to safeguard the long-term health of the business. Partner with assigned business functions to track financial performance, provide financial information/updated forecasts, and compile analysis to help guide decision making and set strategy Research and communicate close meetings highlighting risks and opportunities Build business relationships and implement various initiatives in collaboration with operational teams to understand costs, optimize them, and ensure they represent the best investment for Cogeco. Build and improve business models as part of Business Transformation processes Create presentation materials to effectively communicate results and actions Attend weekly/bi-weekly staff meetings communicating applicable financial topics with a focus on proactivity Collaborate with internal stakeholders to drive short- and long-term objectives Facilitates ongoing compliance with internal procedures, policies and best financial practices Complete other projects and analyses as assigned or as needs are recognized Qualifications: 3-5+ years experience working in a Finance related role (industry experience not required) Undergraduate degree in a business-related field with an emphasis in finance and/or accounting (CPA or Master’s degree a plus) Proficient with accounting principles, financial terms, budgets, and financial reports Bilingualism (FR/EN) required. The employee will need to collaborate with internal stakeholders outside of Quebec. High degree of maturity, honesty, trust and integrity Ability to partner with all levels of an organization Self starter, creative thinker with solid analytical problem solving skills Ability to maintain a high level of accuracy Excellent time management and interpersonal skills Strong and effective communication skills (both oral and written) Proficient with Google and Microsoft suite Proficient with Financial Systems (Workday experience a plus) Flexibility: We believe that what you do matters. At work and at home. Fun: Our work matters, to us and to others; it’s noticed and appreciated. It makes each day brighter. Rewarding compensation: Let’s be honest, everyone likes to earn a good salary. We offer attractive wages, along with an excellent corporate culture. Benefits: We have what you need. Career advancement: Join us, and we’ll provide you with the tools you need to","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Financial-Analyst--Transformation_JR9568","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-08T00:00:00.000Z"},{"id":"job-cogeco-communications-22bc2682","@type":"JobPosting","title":"Développeur(se) Full Stack","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Développeur(se) Full Stack Lieu : Montréal (Hybride / Flexible) Pourquoi nous rejoindre ? Chez Cogeco Média, nous ne faisons pas que de la radio ; nous bâtissons les plateformes numériques qui connectent des millions de Québécois à leurs contenus préférés. En tant que développeur(se) Full Stack, vous serez un pilier de notre transformation technologique, vous évoluerez dans un environnement Agile où l'innovation et l'autonomie sont encouragées. Sous la direction de la Directrice des opérations et solutions numériques, vous serez au cœur de la création de nos produits phares : Participer activement aux cérémonies et rituels agiles, contribuant ainsi au développement efficace de nos plateformes web et de nos outils internes. Contribuer de manière significative aux choix technologiques et à la définition des architectures pour garantir l'évolutivité et la performance. Concevoir et implémenter des fonctionnalités performantes et fiables, en adhérant strictement aux meilleures pratiques de développement (Angular, PHP Symfony, MySQL, Docker). Assurer la pérennité du code en mettant en œuvre des tests rigoureux (intégration, performance, sécurité) et en maintenant une documentation de haute qualité. Être proactif et force de proposition lors des sessions de remue-méninge pour faire évoluer nos produits et atteindre de nouveaux sommets. Notre Stack Technologique Frontend : Angular Backend : PHP 8+ / Symfony Base de données : MySQL (Optimisation et analyse) Infrastructure : Docker, Environnements Linux/Windows Profil recherché Vous détenez un Baccalauréat en informatique (ou équivalent) avec un minimum de 5 ans d'expérience concrète en développement Full Stack. La programmation orientée objet et les design patterns n'ont plus de secrets pour vous. Vous croyez que le meilleur code se crée en collaboration. Vous êtes débrouillard(e), organisé(e) et capable de naviguer dans un environnement qui évolue rapidement. Excellente maîtrise du français (oral/écrit) et une bonne connaissance de l'anglais technique. At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY: The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class technical support service to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Someone able to connect with our customers and internal teams. Someone who is passionate and has the ability to get things done. Someone who wants to be a part of the success of a business with strong values and is customer-obsessed. Our Agent is responsible for delivering excellent technical support to current oxio customers. Technical Support agents are responsible for direct customer service, support, and troubleshooting for oxio customers experiencing difficulty with their products or services. Agents drive customer satisfaction, reduce churn, and support revenue and subscriber growth by efficiently diagnosing, troubleshooting, and resolving customer issues using a variety of systems and tools. Agents work in a shift-based environment, with scheduling based on customer contact volumes, technical needs, and planned technology changes which may take place during overnight windows. The Technical Support Agent is ultimately responsible for delivering a high level of technical support, along with business unit churn ratio and cancellation targets. It is a work-from-home opportunity available throughout Canada. ACCOUNTABILITIES Provide direct customer support by working with customers, determining issues, evaluating and analyzing symptoms, and documenting actions and outcomes in a variety of tools. Owns and is accountable for driving the resolution of customer incidents across multiple services, within established SLAs Concisely summarizes and documents customer issues, operational issues, and processes for handoff to other agents as needed, or for continuous improvement purposes Attends workshops or training sessions on new products, services, or technologies as needed Performs under pressure in a high-paced environment, while working with empathy and understanding toward customers who may be experiencing difficulties Prioritizes and manages workload independently, handling multiple concurrent customer conversations effectively Supports the broader Customer Care organization with incident management, and general customer service tasks from time to time Identifies opportunities and implements approved changes to increase departmental, team, and individual performance. Concisely summarizes current states for any customer issue and jumps in to assist the team as needed. Liaise with other areas of the business or team to support end-to-end solutions. Encourage and demonstrate lean approaches, curiosity, continual learning, and empathy towards others. Detect operational efficiency problems and address it in collaboration with supervisors and stakeholders involved. Use appropriate escalation as required to remove roadblocks Promote a no blame and no fear culture where team members take calculated risks and celebrate your team's failures as much as successes Foster a continuous improvement culture, one that gives trust openly and responsibility freely Ensure customers are notified of pending changes to, and issues affecting, the services and kept up-to-date until issues closed Ensure every interaction with, or on behalf of, a customer is logged so anyone else in the company can see the history Perform meaningful and insightful root cause analysis and coach team members on the same Actively participate in, and improve, incident and problem management practices Remain calm and collected in the midst of crisis and demonstrate leadership at all times PHYSICAL DEMANDS, HEALTH & SAFETY, WORK HOURS, AND VISUAL ACUITY Flexibility is required with respect to hours of work as this role is for customer support including evenings, weekends, and general holidays when scheduled. Hours of work are subject to change on a weekly basis as business needs evolve, and are highly subject to change depending on customer demand, or in emergency situations like a service inc","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Burlington-ON/Specialist--oxio-Technical-Support_JR9562","employer_name":null,"location":{"city":"Burlington, ON","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-06T00:00:00.000Z"},{"id":"job-cogeco-communications-3a56e73d","@type":"JobPosting","title":"Receptionist, Office coordinator (Part-Time)","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. This part-time, on-site position is based at our Place Ville Marie office in downtown Montreal. The role combines reception responsibilities covering lunch breaks and absences with facilities coordination. The successful candidate will play a vital role in supporting daily office operations, ensuring a welcoming presence at the front desk and coordinating various facilities-related tasks. KEY RESPONSIBILITIES Reception Coverage: Professionally manage the switchboard, direct incoming calls, take messages, and escalate issues as necessary. Visitor Management: Greet and assist visitors, issue badges, manage sign-in/out logs, and process incoming/outgoing mail and parcel deliveries. Administrative Maintenance: Maintain the distribution of visitor badges and parking passes; update internal phone directories as needed. Facilities Support: Assist the Facilities Department by managing dashboards, reports, and documentation, and processing service requests via ServiceNow. Vendor Coordination: Liaise with vendors and contractors for building maintenance, cleaning, security, and related services. Compliance & Audits: Participate in audits, assist with maintenance projects, and track corrective actions to ensure compliance with Health, Safety, and Environmental (HSE) standards. Inventory & Budgeting: Manage inventory and expenses related to office and facilities supplies. Process Improvement: Contribute to the enhancement of internal processes to optimize service and operational efficiency. Additional Support: Perform other administrative and facilities support duties as assigned. ESSENTIAL QUALIFICATIONS EDUCATION High School Diploma required. Post-secondary education preferred. WORK EXPERIENCE Minimum of 2 years of relevant experience. Minimum of 1 year of experience operating a high-volume, multi-line switchboard. Familiarity with general organizational structures and Nortel switchboard systems is required. SPECIFIC SKILLS Communication: Strong written and verbal communication skills paired with a pleasant, professional telephone manner and attitude. Bilingualism: Proficiency in both French and English is mandatory, as the employee will interact with colleagues outside of Quebec. Organization: Highly organized and detail-oriented, with the ability to identify, manage, resolve, and/or escalate client requests or issues. Customer Service: Strong interpersonal skills and a customer-centric approach. As an ambassador for Cogeco, you must demonstrate a high level of professionalism (behavior and presentation) and a "winning" service attitude. Technical Proficiency: Must be proficient in MS Word and Excel and demonstrate strong navigation skills within a Windows environment. Adaptability: Ability to multitask and work effectively in a fast-paced environment with limited supervision. Initiative: Self-motivated with the ability to take initiative and solve problems independently while monitoring the quality of your own work. Teamwork: Open to change with a continuous learning mindset and a desire to contribute to team success. Industry Knowledge: A general understanding of the broadband, telecommunications, cable, and internet industries is considered an asset. At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Receptionist--Office-coordinator--Part-Time-_JR9558","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"part-time","category":null,"date_posted":"2026-05-05T00:00:00.000Z"},{"id":"job-cogeco-communications-5afef207","@type":"JobPosting","title":"Data Scientist","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. The incumbent can be based out of Montreal, QC, Trois-Rivières, QC, or Burlington, ON. Position Summary: We are looking for a skilled and motivated Data Scientist to join Cogeco’s Data Science and Analytics practice. In this role, you will play a key part in developing and implementing data models and strategies to improve customer acquisition, retention, and overall business performance. You will work closely with cross-functional teams to identify opportunities, develop advanced analytics, and deploy machine learning models that directly impact commercial growth and customer experience. The Data Scientist applies expertise in artificial intelligence through use of machine learning, data mining, and information retrieval to design, prototype and build next generation advanced analytics engines and services. The data scientist collaborates with business partners to define the technical problem statement and hypothesis to test; develops efficient and accurate analytical models that inform business decisions, and incorporates them into analytical data products or tools with the support of a cross-functional team. Responsibilities: As a Data Scientist at Cogeco, you will develop predictive modeling and machine learning solutions to complex business problems creating value for the business. Transform data into insights that help to improve the value of the business. Execute exploratory data analysis, data preprocessing, model development, model deployment and monitoring. Utilize machine learning techniques to improve customer segmentation, churn prediction, and personalized marketing efforts. Plan and execute analytical experiments to help solve business problems. Propose solutions and strategies to business challenges. Continuously refine and improve models based on feedback and changing business needs. Leverage advanced analytics techniques to develop deep knowledge of the customer experience, use data and analytics to optimize marketing campaigns, and develop strategies through insights to attract new customers and retain existing ones. Collaborate with business partners to develop novel ways to meet objectives utilizing cutting edge techniques and tools. Effectively communicate the analytics approach and data science lifecycle with leadership and business partners. Advocate and educate on the value of data driven decision making focusing on the “how and why” of solving problems. Lead analytic approaches, integrating work into applications and tools with data engineers, business leads, analysts and developers. Create repeatable, interpretable, dynamic and scalable models that are seamlessly incorporated into analytic data products. Engineer features by using your business acumen to find new ways to combine disparate internal and external data sources. Build and deploy agentic AI solutions that leverage autonomous reasoning and tool-calling to automate end-to-end workflows and improve decision-making efficiency. Share your passion for Data Science with broader enterprise community; identify and develop long-term processes, frameworks, tools, methods and standards. Collaborate, coach, and learn with a growing team of experienced Data Scientists. Qualifications: Bachelor’s degree required. Graduate degree in quantitative discipline and demonstrated Data Science skill set, plus 2 years work experience. Proficiency writing complex SQL queries. Advanced hands-on experience with the P","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Data-Scientist_JR9559","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-05T00:00:00.000Z"},{"id":"job-cogeco-communications-ce3ff3f9","@type":"JobPosting","title":"Data Scientist","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Position Summary: We are looking for a skilled and motivated Data Scientist to join Cogeco’s Data Science and Analytics practice. In this role, you will play a key part in developing and implementing data models and strategies to improve customer acquisition, retention, and overall business performance. You will work closely with cross-functional teams to identify opportunities, develop advanced analytics, and deploy machine learning models that directly impact commercial growth and customer experience. The Data Scientist applies expertise in artificial intelligence through use of machine learning, data mining, and information retrieval to design, prototype and build next generation advanced analytics engines and services. The data scientist collaborates with business partners to define the technical problem statement and hypothesis to test; develops efficient and accurate analytical models that inform business decisions, and incorporates them into analytical data products or tools with the support of a cross-functional team. Responsibilities: As a Data Scientist at Cogeco, you will develop predictive modeling and machine learning solutions to complex business problems creating value for the business. Transform data into insights that help to improve the value of the business. Execute exploratory data analysis, data preprocessing, model development, model deployment and monitoring. Utilize machine learning techniques to improve customer segmentation, churn prediction, and personalized marketing efforts. Plan and execute analytical experiments to help solve business problems. Propose solutions and strategies to business challenges. Continuously refine and improve models based on feedback and changing business needs. Leverage advanced analytics techniques to develop deep knowledge of the customer experience, use data and analytics to optimize marketing campaigns, and develop strategies through insights to attract new customers and retain existing ones. Collaborate with business partners to develop novel ways to meet objectives utilizing cutting edge techniques and tools. Effectively communicate the analytics approach and data science lifecycle with leadership and business partners. Advocate and educate on the value of data driven decision making focusing on the “how and why” of solving problems. Lead analytic approaches, integrating work into applications and tools with data engineers, business leads, analysts and developers. Create repeatable, interpretable, dynamic and scalable models that are seamlessly incorporated into analytic data products. Engineer features by using your business acumen to find new ways to combine disparate internal and external data sources. Build and deploy agentic AI solutions that leverage autonomous reasoning and tool-calling to automate end-to-end workflows and improve decision-making efficiency. Share your passion for Data Science with broader enterprise community; identify and develop long-term processes, frameworks, tools, methods and standards. Collaborate, coach, and learn with a growing team of experienced Data Scientists. Qualifications: Bachelor’s degree required. Graduate degree in quantitative discipline and demonstrated Data Science skill set, plus 2 years work experience. Proficiency writing complex SQL queries. Advanced hands-on experience with the Python data science stack. Owning the full Data Science life cycle from ideation to production. Strong understanding of quantitative approaches, their benefits, and their limitations. Analytical ability required to gather data, perform transformation, perform complex analysis, solve both business and technical problems. Proficiency with data mi","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Quincy-MA/Data-Scientist_JR9560-1","employer_name":null,"location":{"city":"Quincy, MA","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-05T00:00:00.000Z"},{"id":"job-cogeco-communications-29a784fe","@type":"JobPosting","title":"Engineer, Network Infrastructure","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Engineer, Network Infrastructure POSITION SUMMARY The Senior Network Engineer is responsible for the design, operation, and security of complex wired, wireless, and Internet-facing network infrastructures spanning multiple data centers and locations. The role requires deep expertise across enterprise routing, firewalling, VPNs, DNS, load balancing, security appliances, and large-scale wireless networks. KEY RESPONSIBILITIES 1. Design, implement, and maintain enterprise network architectures, including LAN, WAN, wireless, data center, and Internet-edge environments. 2. Administer, configure, and troubleshoot FortiGate/Juniper SRX firewalls, including policies, NAT, routing, and VPNs. 3. Configure, maintain, and support Cisco Layer 2 and Layer 3 switching, including VLANs, spanning tree, EtherChannel, and inter-VLAN routing. 4. Deploy, operate, and optimize Cisco and Ruckus wireless networks, including: • Controller-based and cloud-managed WLAN architectures • SSID design, RF tuning, roaming optimization, and wireless security 5. Deploy, operate, and support F5 Load Balancers, including LTM (DNS/GTM experience a strong plus). 6. Design, implement, and troubleshoot dynamic routing protocols, including BGP and OSPF. 7. Design, implement, and support IPsec and SSL VPN solutions for site-to-site and remote access connectivity. 8. Operate and troubleshoot DNS services in an Anycast environment. 9. Perform advanced network and wireless troubleshooting across complex, multi-vendor environments. 10. Participate in network design reviews, infrastructure upgrades, and large-scale migrations. 11. Ensure high availability, performance, and security of all network services. 12. Maintain accurate network documentation, diagrams, and operational standards. 13. Collaborate closely with security, systems, cloud, and application teams to support business and technical objectives. ESSENTIAL QUALIFICATIONS ACADEMIC TRAINING WORK EXPERIENCE SPECIFIC COMPETENCIES Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY: The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class customer service to help the oxio brand pursue its fast growth and continue to be one of the most loved ISPs in Canada. The customer care agent has four key priorities: The Customer Care agent is ultimately responsible for delivering high customer satisfaction scores, along with business unit subscription and cancellation targets. This position is a permanent, work-from-home opportunity available throughout Canada ACCOUNTABILITIES Provides day-to-day customer service and support functions to current and prospective oxio customers Provide support to customers by offering creative or standard solutions that drive optimal customer outcomes Troubleshoot scenarios with other agents to ensure process compliance as well as process effectiveness, in pursuit of the key performance indicators Responsible for delivering high customer satisfaction scores through excellent customer service and solutions, and achieving subscriber targets (e.g., growth, churn) Embrace and support a culture of performance, personal accountability & collaboration among peers Identify and propose ways to improve employee satisfaction and experience Promotes and upsells products and services with each customer contact for new and existing customers and processes the order. Answers customer chat inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer, while meeting and/or exceeding departmental quality and service targets. Highlights the features and benefits of our services and products, and confidently handles competitive issues with an approach that will incite customers to choose oxio as their exclusive service provider. Manage customers chatting to downgrade or disconnect oxio services for non-competitive reasons. Works to effectively resolve customer issues, builds value in oxio’s products and services by communicating the advantages and benefits over the competition. In addition, the candidate will handle all types of Customer chats as required. Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests. Assists with other departmental requests as required and performs special projects as assigned. Actively participates in corporate-initiated selling skills training as well and new procedural enhancements as part of the position requirements. Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems. PHYSICAL DEMANDS, HEALTH & SAFETY, WORK HOURS, AND VISUAL ACUITY Flexibility is required with respect to hours of work as this role is for customer support, including evenings, weekends, and general holidays when scheduled. Hours of work are subject to change on a weekly basis as business needs evolve, and are highly subject to change depending on customer demand, or in emergency situations like a service incident or crises. As part of their work, all agents must take all necessary measures to ensure their own health and safety, and that of their co-workers. They","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Burlington-ON/Specialist--oxio-Customer-Care_JR9548","employer_name":null,"location":{"city":"Burlington, ON","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-05T00:00:00.000Z"},{"id":"job-cogeco-communications-5d4f3c21","@type":"JobPosting","title":"Lead, Media Performance","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. 🤗 About oxio We believe in equal access to the internet and the opportunities that come with it. The internet means something different to everyone, a way to stay in touch, travel, shop, learn, create. To us, it’s a way to empower people to connect everyone to the opportunities the internet provides in a secure, accessible and convenient way. We’re here to share the importance of equal access one story, post, meme, stream, game, wiki, email, connection (phew) at a time. We‘re here because we believe that if everyone had equal access to the opportunities found on the internet, we’d see a lot of pretty great things from a lot of unexpected people. We’re here to share the internet. Because the internet is awesome and we love it. We are looking to hire a Lead, Media & Performance. Who You Are You possess an entrepreneurial spirit. You don’t wait for a playbook; you write it. You have strong opinions and you back them up with data. You just don’t handle change, you lean into it. When things shift, you are already two steps ahead. You move fluidly between top-of-funnel reach and bottom-of-funnel efficiency (CPA), always anchoring your decisions in bottom-line impact (ARPU) and the CRO mechanics that connect them. 📽 The job and what you’ll need to get it done. Lead Media Strategy & Operations: Own media planning, the media budget, forecasting, and the media operations roadmap. Continuously test, optimize, and allocate budgets across the media mix to drive conversions and uncover new growth levers. Collaborate Cross-Functionally: Work with our media agency and internal teams (Product, Brand, Data-Science, Creative, etc.) to build and deploy 360-degree media strategies and bridge the gap between "gorgeous ads" and "high-converting assets" . Drive Data-Led Insights: Act as a storyteller who translates complex media and attribution data into actionable business insights . Ensure every dollar spent is tracked via a technical command of GTM and analytics . Cultivate a Growth Mindset: Share wins and "productive failures" while continuously leaning into new business needs and growth opportunities . Qualifications Experience: 5-7+ years managing full-funnel performance media campaigns, with a track record of helping grow an online/digital brand. Technical Expertise: In-depth knowledge and experience managing Paid Search, Paid Social, Programmatic, and Online Video campaigns, coupled with strong Martech savvy and a thirst for digital innovation. Working Style: Highly organized, proactive, solution-driven, and a quick learner with an excellent aptitude for relationship building and collaboration. Market Agility: Up-to-date on digital trends with the ability to apply educated recommendations and thrive under pressure in a fast-paced, highly competitive market. Other things that might be of interest to us:. You are proactive and learn quickly. You’ve help to the success of growing an online/digital business You are savvy about technology, Martech and thirsty about innovation ✌🏼 Benefits Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and they come with a great culture. Benefits: We’ve got you covered. Career Evolution: Join us, and we will give you the tools to achieve your career goals! Technology: Do you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry. ❤️ If any of this sounds interesting to you, we'd love to talk! Apply online and tell us why you want to join our team 🙌 Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. POSITION SUMMARY : Cogeco Communication, a publicly traded multinational communications company, is seeking a Planning & Strategy Analyst to join its team. Reporting to the Director, Planning & Consolidation, the Analyst will play an active role in supporting the company's budget and long term forecasting processes. KEY RESPONSIBILITIES Budget & Forecasting: Participate in the process of preparing annual consolidated budgets and quarterly forecasts for the two public companies Cogeco Inc. and Cogeco Communications Inc. Conduct variance analysis by comparing actual results with budgets and forecasts, and identify key drivers of performance Participate in the preparation of financial documentation to be provided to senior management, the board of directors and other stakeholders Participate in the preparation of monthly rolling forecasts through questioning outcomes by leveraging your strong understanding of the key operational drivers Be a key point of contact for Investor Relations on all topics related to Budget and Forecasting Strategic Support Develop, maintain and improve short, medium and long term financial models. Participate in special projects, including the production of ad hoc analyses to influence decision-making Be a key point of contact for Corporate Development on all topics related to strategic planning. Leverage AI through Automation Automate rolling forecasts by leveraging insights obtained through connections with financial software as well as other operational data sets. Integrate “what-if” scenarios into rolling forecast models Ability to consolidate complex financial information into concise, easily understood summaries with a mind for the “headlines”, the “why” and also forward looking implications. Ensure the accuracy and completeness of financial data in the various financial models Collaborate with different departments to develop, update and maintain financial models, budgets and forecasts. Analyze financial data, variances and trends to provide actionable information. ESSENTISSENTIAL QUALIFICATIONS ACADEMIC TRAINING Bachelor's degree in finance or accounting CPA designation is an asset CFA designation (or in the process of being completed) is an asset WORK EXPERIENCE 5 to 7 years of relevant experience in corporate finance SPECIFIC COMPETENCIES Strong analytical skills and the ability to summarize and present information. Strong ability to build and maintain complex financial models. Advanced knowledge of GSuite, Excel, WorkDay and other financial software Ability to work effectively and independently in a dynamic, fast-paced environment. Accountability for one's work and attention to detail. Interpersonal skills and strong team spirit. Written and oral communication skills, in French and English. The incumbent will have to collaborate with stakeholders in both Canada and the United States. Excellent skills in presenting complex financial information to various audiences. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. . At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).(TSX:CCA). Role Summary: The Select Communities Account Manager (CAM) is responsible for serving as the lead point of contact for property management (and boards) of existing and newly acquired bulk communities. The CAM will also be responsible for managing the customer experience throughout the life of any/all existing Bulk properties that are part of an assigned profile, as well as for developing strong relationships with property management that are conducive to the timely launch of Breezeline services and the ongoing sale and retention of Breezeline products and services. This hybrid position is open to candidates within the Breezeline, South Florida footprint. As a Community Account Manager, your primary responsibilities include: Responsible for launching new services in both acquisition/renewal properties Works cross-departmentally with Sales, Construction, and Operations teams to ensure a smooth rollout and transition. Collaborates with the sales team and takes the lead to effectively communicate and facilitate new contract terms with the assistance of Sr. Management to ensure customers receive the latest technology. Leads the execution of strategies and tactics to improve the overall customer experience in their respective community profile. Operates as the main point of contact for assigned property profiles. Assisting after hours and weekends when needed to ensure a positive customer experience. Consistently uses independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries pertaining to Breezeline products and services. Works in conjunction with the sales team before and during contract negotiations, providing all feedback/requests from property stakeholders and changes in property common area locations, leading to greater efficiency and effectiveness throughout the renewal process Works with Community Experience Manager to build out community engagement plans and events to drive improvements in the net-promoter score (NPS). Demonstrates expert knowledge of Breezeline products. Delivers first-in-class customer and employee experience. General Qualifications Strategic Planning and Prioritization: Effectively anticipates customer requirements, coordinates multiple projects, evaluates urgency, and develops structured action plans to maximize operational efficiency. Exceptional Communication: Proficient at delivering information across various channels (verbal, electronic, written) to ensure audience engagement and retention; demonstrates strong active listening skills. Client-Centric Focus: Committed to superior service delivery by prioritizing customer needs, resolving service interruptions, and ensuring overall satisfaction. Persuasion and Influence: Skilled in presenting ideas to senior leadership and adapting messaging for diverse audiences; addresses objections with tact and professionalism. Resilience and Drive: Maintains high energy and persistence to complete tasks despite obstacles, utilizing creative problem-solving to meet objectives. Professional Judgment: Consistently applies independent discretion and sound reasoning to critical busine","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Miramar-FL/Community-Account-Manager_JR9543-1","employer_name":null,"location":{"city":"Miramar, FL","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-01T00:00:00.000Z"},{"id":"job-cogeco-communications-4ee10231","@type":"JobPosting","title":"Receptionist","description":" Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. We are seeking a versatile and dynamic Receptionist to serve as the ambassador of our organization. As a true pillar of the office, you will play a central role by providing an excellent welcome to our employees and visitors while ensuring the fluid organization of our work environment. If you possess outstanding customer service skills, great autonomy, and the ability to skillfully balance reception duties with administrative support, this position is the perfect opportunity to apply your expertise within a collaborative team. Position Details Work Mode: On-site, five days a week (office presence required at all times). Schedule: Full-time, Monday to Friday, with required availability between 8:30 AM and 5:00 PM. Location: Place Ville Marie (PVM). Key Responsibilities Reception & Front Desk Greet visitors and clients warmly. Answer the telephone and redirect calls appropriately. Direct stakeholders to the correct person or department. Take messages and transmit them to the appropriate individuals. Manage the reception area and distribute incoming/outgoing mail. Provide basic information regarding the company. Process office supply orders. Place various orders for meetings. Perform specific updates and content integration on the Intranet. Assist with document filing and archiving as needed. Carry out other administrative tasks or special projects. Office Logistics Ensure the cleanliness and readiness of conference rooms. Maintain the cleanliness of the corporate kitchen by liaising with maintenance staff. Coordinate orders with catering services. Ensure the organization of the photocopy room (checking paper levels, toner, etc.). Support Administrative Assistants during breakfasts and lunches for various committees and Board of Directors meetings. Education & Experience Diploma of Vocational Studies (DEP) or Diploma of College Studies (DEC) in secretarial studies or a related field. Minimum of five years of experience in a receptionist role. Key Skills Solid experience with telephone management systems. Proficiency in MS Office Suite and GSuite. Excellent command of both French and English (the employee will collaborate with colleagues outside of Quebec). Exceptional sense of customer service. Proven ability to multitask and manage competing priorities. Reliability and autonomy; constant office presence is required. Strong sense of diplomacy and high level of discretion. You’ll Benefit From: Flexibility: Yes, we think that what you do matters. At work and at home. Fun: we laugh a lot, it makes every day brighter. Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them. (If you are in our service footprint) Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture. Benefits: We’ve got you covered. Career Evolution: join us and we will give you the tools to achieve your career goals! Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.Time Type:
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Location :
Gatineau, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
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KEY RESPONSIBILITIES:
ACADEMIC TRAINING
WORK EXPERIENCE
SPECIFIC COMPETENCIES
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Explore opportunities to leverage and integrate tools and use cases based on Artificial Intelligence (AI) and Machine Learning (ML) dedicated to device characterization (e.g., test case generation, predictive anomaly analysis, intelligent automation).
Propose, specify, develop, and maintain automated tests (compliance, capacity, non-regression tests) within a CI/CD and DevOps framework.
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SUMMARY OF POSITION RESPONSIBILITIES
MAIN RESPONSIBILITIES
ESSENTIAL REQUIREMENTS
#LI-Hybrid
Location :
Montréal, QCCompany :
Cogeco Communications Inc.Time Type:
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Key Responsibilities
Strategy and Vision
Product & Content Execution and Lifecycle Management
Scope and Stakeholder Management
Performance and Optimization
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Key Responsibilities
Strategy and Vision
Product & Content Execution and Lifecycle Management
Scope and Stakeholder Management
Performance and Optimization
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Location :
Montréal, QCCompany :
Cogeco Media Acquisitions Inc.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
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Miramar, FLCompany :
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Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).Time Type:
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Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).Time Type:
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Specialist, QA Test Automation
KEY RESPONSIBILITIES
Probabilistic Testing & Evaluation
Dataset Curation & Tooling
Strategy Execution & Collaboration
Automation & CI/CD Integration
ESSENTIAL QUALIFICATIONS
Academic Training & Mindset
Work Experience & Technical Skills
STRONG ASSETS
SPECIFIC COMPETENCIES
Technical Execution & Curiosity
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Specialist, QA Test Automation
KEY RESPONSIBILITIES
Probabilistic Testing & Evaluation
Dataset Curation & Tooling
Strategy Execution & Collaboration
Automation & CI/CD Integration
ESSENTIAL QUALIFICATIONS
Academic Training & Mindset
Work Experience & Technical Skills
STRONG ASSETS
SPECIFIC COMPETENCIES
Technical Execution & Curiosity
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Key Responsibilities
Skills and Experience
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Montréal, QCCompany :
Cogeco Communications Inc.Time Type:
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Cogeco's YourTV is searching for a dynamic Producer to drive end-to-end local programming by putting the community directly at the heart of the action! Behind the camera, you will take charge of production while passionately recruiting, coaching, and teaming up with a diverse crew of community partners and volunteers to create high-quality local content together.
In front of the camera, your videojournalism skills will shine as you report and anchor local programs, serving as our ultimate brand ambassador.
If you are a self-motivated leader ready to lead production and tell local stories in partnership with the community, we want you to lead our crew!Time Type:
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About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
JOB SUMMARY
Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies including dedicated fiber and PON environments. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned within company guidelines and expectations. Support System Field Operations to ensure all Circuit Activation solutions are operating consistently within company specification. Collaborate on the development of the technical solution that is to be implemented in the field deployments.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to enhance the customer service and experience.
Develop and Co-ordinate with system field staff all dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware to ensure unparalleled customer service and experience.
Liaise with other Network Engineers, Architects, Managers, NOC, Tech Support to deliver end-to-end customer solutions.
Provide engineering support and direction for new or existing technologies and current operational initiatives.
Support existing and new infrastructure tools and systems such as Viavi Fusion, OcularIP, ServiceNow
Possess the capacity to manage priorities effectively while meeting da","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Rochester-NH/Engineer--Network_JR9589","employer_name":null,"location":{"city":"Rochester, NH","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-20T00:00:00.000Z"},{"id":"job-cogeco-communications-cf495708","@type":"JobPosting","title":"Agent aux promotions","description":"
Time Type:
CasualJob Description :
Location :
Trois-Rivières, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
RegularJob Description :
Time Type:
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Architect, Business Solution
Time Type:
RegularJob Description :
Location :
Chicoutimi, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Chicoutimi-QC/Directeur-gnral-et-de-la-programmation_JR9582","employer_name":null,"location":{"city":"Chicoutimi, QC","region":null,"country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-05-14T00:00:00.000Z"},{"id":"job-cogeco-communications-4fa60a4f","@type":"JobPosting","title":"Agent, promotion","description":"Time Type:
CasualJob Description :
Location :
Montréal, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
RegularJob Description :
Salesforce Chapter Lead
KEY RESPONSIBILITIES:
QUALIFICATIONS:
You'll benefit fromTime Type:
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We don’t do "business as usual". At welo, we’re building a brand that’s singular, magnetic, and unapologetically honest. We’re looking for a strategic powerhouse to lead our Marcom & Brand campaigns and play a key role in Brand strategy, someone who knows that in a world of noise, clarity is the only thing that wins.
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Ce qu’on recherche:Time Type:
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In this role, you won't just report the number, you will own the narrative of our evolution. You will bridge the gap between financial theory and operational reality, ensuring every initiative is backed by a robust, challenged, and optimized business case.
Candidates should be detail oriented, possess a natural curiosity, and be driven to make an impact as a trusted advisor to the business.
Responsibilities:
You’ll benefit from:Time Type:
RegularJob Description :
Location :
Montréal, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
RegularJob Description :
Time Type:
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Location: On-site (Place Ville Marie)
Schedule: Monday to Friday, 11:00 AM – 4:00 PM
Hours: 20–25 hours per week
Availability: The successful candidate must be available to provide full-time coverage during the primary receptionist’s vacation periods.
Location :
Montréal, QCCompany :
Cogeco Communications Inc.Time Type:
RegularJob Description :
Time Type:
RegularJob Description :
Time Type:
RegularJob Description :
Time Type:
RegularJob Description :
Someone able to connect with our customers and internal teams. Someone who is passionate and has the ability to get things done. Someone who wants to be a part of the success of a business with strong values and is customer-obsessed. Our Customer Care team is responsible for delivering excellent support and service to current and prospective oxio customers.
● Consistently supporting a culture of customer service, sales, and retention
● Providing great customer service and driving customer satisfaction scores individually and as part of a team
● Delivery of key performance metrics (e.g. subscriptions, cancellations, employee satisfaction)
● Acting as a brand ambassador, promoting oxio products, services and values to drive continuous improvementTime Type:
RegularJob Description :
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RegularJob Description :
The successful candidate will collaborate with the FP&A team as well as the larger Finance team in the process of analysing annual consolidated budgets, quarterly forecasts and long term forecasting for the two public companies Cogeco Inc. and Cogeco Communications Inc.
This will be a visible and cross functional role with exposure to the senior leadership team. The successful candidate will be highly analytical, detail oriented, and driven to make an impact on the Company’s operations as an internal partner to the finance team.
Time Type:
Intern (Durée déterminée) (Stagiaire)Job Description :
Location :
Gatineau, QCCompany :
Cogeco Media Inc
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.comTime Type:
RegularJob Description :
Time Type:
RegularJob Description :
Locatio","url":"https://cogeco.wd3.myworkdayjobs.com/Cogeco_Careers/job/Montral-QC/Receptionist_JR9542","employer_name":null,"location":{"city":"Montréal, QC","region":"montreal","country":"CA"},"remote_ok":false,"employment_type":"full-time","category":null,"date_posted":"2026-04-30T00:00:00.000Z"}]}